Yext for Customer Support
Empower customers and agents to self-serve with Yext for Customer Support.
‘Yext Answers has been a game-changer in getting real-time insight and producing content that answers those questions and directs customers to the right place. The control and visibility allows us to turn those situations into action and it's been brilliant.’
‘Yext gave us insights to watch as people asked nuanced questions in search. Then we used Yext Answers to write up FAQs, set up cards, and position those within the search results on our website to get succinct information to people directly, and then link them through to more in-depth pages.’
Simplify self-service with a world-class search experience
Unlike legacy site search, which just returns links to webpages, Yext gives direct, actionable answers to your customers’ questions.
The Yext Knowledge Graph stores and maps the relationships between your help articles, guides, FAQs, tutorials, product manuals, and other data sources, and brings it all together into a single, unified search experience.
With Yext, you can manage your data at scale while your customers and agents troubleshoot on their own.