The Future of Customer Support with Fred Sirieix
According to Gartner, 70% of a business’s customers use self-service tools, but only 9% can fully resolve their issues through these more automated channels. As a result, many ultimately end up turning to live support options, driving up costs for the business and increasing the time to resolution for already frustrated customers.
Yext is proud to be welcoming Fred Sirieix, who shares his wealth of experience delivering excellence in customer service be that as famed maître d’hôtel, lauded television presenter on the likes of First Dates or advisor to major luxury corporations.
“If I had to summarise customer service in one minute, I would always start and end with, the customer is king“ – Fred Sirieix
Watch on demand to gain Fred’s unique insights and the latest trends in customer support.