Sunday Times Special Report

Future of Marketing and Customer Experience

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What’s inside:

After a tumultuous 2020 of budget cuts, furlough and redundancies, the marketing industry is looking to rebuild in 2021. From the future of digital advertising without third-party cookies to improving diversity and inclusion and finding new ways to improve lead generation, marketers are facing new challenges.

In this special report, published in The Sunday Times, experts in search, reputation, digital marketing and more come together to explore the Future of Marketing and Customer Experience.

Page eight includes a feature on Yext CMO Josh Grau, who discusses how he is using storytelling to communicate the pressing need for companies to invest in modern search, and not rely solely on Google.

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