Searching For Trust

Why brands must take control of their answers online

NE-UK-en_SearchingForTrust-WebImages-LP-Header

What’s inside:

Today, information is everywhere, and it can be accessed in an instant. As consumers we expect to get accurate, immediate responses to our questions anywhere we ask them – especially from the brands we interact with. In fact, this information exchange underpins customer relationships; being offered accurate answers by a brand evokes trust, according to 70% of consumers.

In this consumer research report, you’ll discover:

  • How shortfalls in search are letting consumers down and costing businesses big.
  • European consumers’ experiences of searching for answers – and the impact when they can’t find them.
  • 3 critical steps to help bridge the trust gap between businesses and consumers.
Get the free report
required
required
required
required
required
Customer Success Stories

G-Star RAW

G-Star RAW Boosts Customer Experience to Drive More Traffic with Yext
Read Their Story

The Langham Hotels

The Langham Hotels Deliver Best-in-Class Customer Experience with Yext
Read Their Story

Hunkemöller

Hunkemöller Puts Customers First At Every Touchpoint With Yext
Read Their Story