Reputation Management Made Simple
Yext Reputation Management
Your customers are your most important source of feedback. Yext helps you be in control of the facts about your business across 100+ digital services globally. Through the Yext platform you can generate authentic, first-party reviews directly from your customers, which can help you stand out in today’s new search experiences. And you can monitor and respond to reviews across the Knowledge Network, uncovering new opportunities to improve your operations and win more business.
Review Monitoring
Stay on the pulse of customer feedback.
Intelligent Review Response
Engage customers to improve their experience.
Notification & Follow-up
Filter and set-up notifications automatically for incoming reviews that may require action.
Sentiment Analysis
Analyse customer feedback at scale to understand how it has an impact on your ratings and reviews.
Industry Benchmarking
Understand how locations are performing across geographies in your category.
Competitive Intelligence
See how your locations stack up against competitors.
Review Generation
Gain powerful first-party reviews from your customers.
Review Publishing
Add first-party reviews to your website to star in search.
‘Making our guests feel at home is at the core of who we are and so reviews represent an invaluable opportunity to help people understand the welcoming Denny’s culture through authentic guest experiences. Yext Reviews provides an easy way to invite our guests to review us online and spread the word.’
‘In big-ticket retail, most customers make purchases every few years so every interaction with our brand matters. That’s what led me to online reviews — I began to wonder how we could start capturing these more efficiently to improve customer engagement and response. Unlike most retailers who silo social into a separate category, we place the same amount of weight on both in-store and online reviews. That is why I am so happy that we have Yext in our corner.’
‘Because FTD's business relies heavily on prompt and efficient fulfilment and delivery service, online review tracking and engagement is key to its local customer service focus. Reviews are a critical component of our online strategy, which is why we love leveraging the robust review monitoring component of Yext. The most important part of our review tracking is awareness. We want to make sure our member florists know what people are saying about them — that's the first step to improvement."’
‘We always tell franchisees that if they want to be notified when a review is left — both positive and negative — for one of their location pages, we have the ability to set that up through Yext.’
