Yext empowers businesses to upgrade their search experiences with its Answers AI search platform, which draws on multiple advanced natural language processing (NLP) algorithms to understand complex questions and deliver direct answers in dynamic forms.
“The customer journey is a conversation, and more than ever, that conversation is digital,” said Marc Ferrentino, Chief Strategy Officer at Yext. “Our work with Acquia makes it simple for businesses to be actively involved in that conversation on their digital experiences, by putting the advanced infrastructure needed to understand and deliver answers to complex questions just a few clicks away.”
Acquia provides enterprise-grade solutions and services built around Drupal, an open source content management system (CMS), to give companies the ability to build, operate, and optimise websites, apps, and other digital experiences. In collaboration with Acquia, Yext can offer its clients a new set of managed cloud solutions built with Drupal and Acquia solutions.
Businesses using Acquia Drupal Cloud can leverage data connectors to sync information about their employees, places, help articles, events, and more into their own Yext knowledge graph, which stores and structures the data to make it compatible with its AI search platform. Once their data is synced, businesses can simply drag and drop a search bar onto their website using Yext’s Drupal application, and be on their way towards the increased conversions, reduced support costs, and new customer intelligence that Yext clients around the world have experienced.
“We’re excited to collaborate with a company like Yext that shares our vision for exceptional digital experiences,” said Kevin Cochrane, SVP of Product Marketing at Acquia. “There’s true power in being able to combine an enhanced CMS with a modern AI search experience, and we’re so excited to see the possibilities these integrations open up for the businesses using our platforms across industries.”