Star in intelligent search.
Your customers are your most important source of feedback. Their ratings and reviews impact how search engines and other customers make decisions about your brand everyday. If you don’t pay attention to this important source of customer feedback, you could be leaving revenue on the table.
Yext Reviews helps you generate authentic, first-party reviews directly from your customers, which can help you stand out in today's new search experiences. And you can monitor and respond to reviews across the Knowledge Network, uncovering new opportunities to improve your operations and win more business.
‘Making our guests feel at home is at the core of who we are and so reviews represent an invaluable opportunity to help people understand the welcoming Denny’s culture through authentic guest experiences. Yext Reviews provides an easy way to invite our guests to review us online and spread the word.’
‘In big-ticket retail, most customers make purchases every few years so every interaction with our brand matters. That’s what led me to online reviews — I began to wonder how we could start capturing these more efficiently to improve customer engagement and response. Unlike most retailers who silo social into a separate category, we place the same amount of weight on both in-store and online reviews. That is why I am so happy that we have Yext in our corner.’
‘Because FTD's business relies heavily on prompt and efficient fulfilment and delivery service, online review tracking and engagement is key to its local customer service focus. Reviews are a critical component of our online strategy, which is why we love leveraging the robust review monitoring component of Yext. The most important part of our review tracking is awareness. We want to make sure our member florists know what people are saying about them — that's the first step to improvement."’
‘We always tell franchisees that if they want to be notified when a review is left — both positive and negative — for one of their location pages, we have the ability to set that up through Yext.’
A single source of truth for the public facts about your business.
Your centralised hub to manage all the facts consumers seek about your people, places, and products — from locations, holiday hours, and in-store promotions to parking entrances and professional credentials. With Yext’s best-in-class, cloud-based platform you’ll harness the power of knowledge to drive internal efficiencies, great brand experiences, and rich customer interactions everywhere online.
Optimised. Accurate. Magnetic.
Whether they’re looking for your people, your places, or your products, consumers and search engines alike consider your website the authoritative source for facts about your brand. Yext Pages makes it easy to add and update these facts on your website, ensuring that the answers consumers find in intelligent search results are always accurate.
Get found. Everywhere.
Yext Listings puts you in control of the facts about your business across 100+ digital services globally, including Google, Amazon Alexa, Apple, Bing, Facebook, and TripAdvisor. Yext’s industry-leading Knowledge Network gives you direct connections to all the places where consumers seek answers about your brand.
Bring customer engagement into focus — everywhere.
With information about your brand scattered across the digital ecosystem, it’s never been possible to see a single, complete view of how customers are interacting with your business. Yext Analytics brings customer interactions into focus — everywhere they occur. Measure not only how well you rank in search, but how many of the facts that consumers see about your business you truly control.
Become a more intelligent enterprise.
Your brand isn’t static, and neither are the facts about it. The knowledge about your business powers more than just the facts consumers see in search results — it also powers your operations and strategy. With the Yext App Directory (which includes pre-built integrations with applications like Zapier, Hubspot, Zendesk, Domo, and more), you’ll extend the power of your digital knowledge to the systems and processes you use every day. Become a more intelligent enterprise — and make Yext work even better for you.