Support & Services

Built to help you maximise the value of your investment

At Yext, our customers’ success is our own success, and we invest heavily into our Support and Services teams. Our team is built to help you get the most out of Yext, every step of the way — from implementation, to Yext customisation, to new feature adoption.

 

Beyond providing timely answers to product questions, the Yext team offers expert advice in a one-on-one advisory capacity — helping to make sure you correctly and efficiently manage all of the public facts about your brand.

Support

Our goal at Yext is to help our clients maximise their results from day one. Basic Support, which is included in all Yext packages, provides access to highly skilled support resources to help optimise their digital presence. For clients that prefer a more hands-on approach, Yext offers Premier Support that include platform customisation, a prioritised response queue, custom reporting, and much more. From platform assistance through hands-on strategic platform optimisation, choose the Yext plan that will fit your needs.

Features
Basic Support
Included with all packages
Premier Support
All features included in Basic plus:
Contact Support
By Chat or Email
During business hours Monday-Friday
By Phone
During business hours Monday-Friday
Target Response Time
< 2 Business Days
< 8 Business Hours
Platform Assistance
Data Quality Review
Self Service Documentation and Guides
Multi-Language Support
Prioritised Response Queue
Designated Platform Expert
Dedicated API Support
Platform Customisation
Custom-built Dashboards

White Glove Services

For clients who want Yext to help their franchisees, agents, advisers, or local managers get the most out of Yext.

Rolling out any new solution to your franchisees or local managers can be a challenge. It can include product launch, ongoing support and the addition of new products and features as the solution grows within your organisation. Yext White Glove Services is a support partnership that is purpose-built for businesses that want to maximise the success of their programme and provide field users with the expertise to help optimise their digital presence with Yext.

Available Services
  • Platform Assistance
  • One-on-one Training & Advisory
  • Content Approvals
Available to individual field users
  • Managed Review Response
  • Programme Promotion

Professional Services

For clients who would like to customise their Pages or Yext platform, we offer additional professional services.

Yext has years of experience building over 300,000 webpages for clients across virtually every industry including the world’s largest brands and Fortune 100 companies. The Professional Services team leverages the wealth of knowledge gained through building those websites, along with expertise on the latest search engine changes to help you optimise your site for views, clicks and conversions.

By working with the Yext Professional Services team you are working with experts that not only build beautiful custom pages but also know how to leverage the technology deliver an amazing brand experience.

Available Services
  • Implementation
  • Ongoing Maintenance
  • Local SEO Optimisation
  • Custom Builds

Truth be told, the enormity of what Yext offers is not something that the chaps within our four walls have the bandwidth to focus on. We had to find a vendor who'd be our watch dog for us — hold our hand and make we are doing the right things. Yext has done that for us, and then some. Everyone on the team from top to bottom is fantastic.

JOHN DILLON, CMO, DENNY’S

The service element of what Yext offers is a really big deal. From day one, the Yext team showed such a willingness to solve my core problems. They are forward-thinking and consistently go above and beyond to make sure we optimise our local presence and identify potential opportunities for improvement. We rarely have to ask the questions because they continually anticipate what we're looking for.

MIKE STAHL, CMO, HEALTHMARKETS
KeyBank customers

Upon meeting the team, I realised Yext offers huge value beyond great technology. It was clear from the start that Yext is a strategic partner and has a vision. That makes it no surprise that Yext now offers us a platform around which an ecosystem is developing.

LAURA CAMERON, VP DIGITAL MARKETING, KEYBANK

See how the award-winning Yext Knowledge Engine can help you reach your local customers.

Grow your business and become a Yext Partner. In addition to the top-notch technology in the packages above, Yext Partners receive tools, training, and support to guarantee success, including product and sales training, white-labelling options, and a mobile-optimised scan to help you drive leads.