No product is perfect and software is no exception. Those imperfections are what makes customer support necessary and essential. Together, software and support is a […]
8 Jul, 2021
“Customer Success” is one of the most straightforwardly named business functions. You want your customers to succeed. Straightforward — but not always easy. When I […]
23 Jun, 2021
When the world went digital-only in 2020, businesses faced a deluge of questions online. From queries about COVID-19 protocols to how to handle no-contact returns, […]
3 Jun, 2021