Americans quit their jobs at record rates through 2021: 4 million in April, 4.2 million in October, 4.5 million in November. All told, 47.4 million people […]
24 Feb, 2022
If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]
31 Aug, 2021
We’ve all been in this situation: talking about a document, saying “oh it must be in that folder, oh wait, this email thread, or maybe […]
26 Aug, 2021
No product is perfect and software is no exception. Those imperfections are what makes customer support necessary and essential. Together, software and support is a […]
8 Jul, 2021
“Customer Success” is one of the most straightforwardly named business functions. You want your customers to succeed. Straightforward — but not always easy. When I […]
23 Jun, 2021
When the world went digital-only in 2020, businesses faced a deluge of questions online. From queries about COVID-19 protocols to how to handle no-contact returns, […]
3 Jun, 2021