How to Beat the High Cost of Customer Questions
The spread of COVID-19 has changed almost every facet of consumer life over the past few months. With store closures, supply shortages, delivery delays and […]
19 May, 2020
Search
19 May, 2020
6 Things Brands Should Do When the Future Feels Especially Unpredictable
Unless you’re LVMH and are able to convert Christian Dior, Givenchy or Guerlain perfume manufacturing factories to pump out hand sanitiser, or a 1,000-year-old mill […]
11 May, 2020
4 Reasons Search Is the Most Critical Issue for Your Brand This Year
With 90% of consumers reporting that they use search at every stage of the customer lifecycle, it’s clear that search has become fundamental to the […]
21 Apr, 2020
Yext Insights: The Impact of COVID-19 on Global Search and Consumer Behaviour
There is no denying that the global COVID-19 pandemic has, and will continue to have, an incredibly profound impact on life as we know it. […]
9 Apr, 2020
3 Moments That Make or Break a Customer’s Trust in a Brand
Building brand trust is of the utmost importance for businesses. It fosters loyalty with existing customers and is integral to helping win over new ones. […]
6 Apr, 2020
Delivering Important Information in a Moment of Crisis: How Will Your Brand Respond?
It’s hard to be prepared for moments like the one we are facing right now. Fear about the spread of the COVID-19 coronavirus is abundant, […]
24 Mar, 2020
What Website Personalisation Really Means in the New Era of Search
At this point, there’s little room to doubt how highly people value feeling seen and catered to as individuals when they’re interacting with a brand. […]
17 Mar, 2020
Delivering Answers During a Crisis: How One Brand Nailed It
As the response to COVID-19 coronavirus outbreak continues to escalate, NHS England has announced that it is to send letters to 1.5 million people who […]
13 Mar, 2020
Why You Need Site Search in Your Martech Stack
From the internet’s earliest days, websites have had site search, the ability to access information and data internal to a website from a search function […]
2 Mar, 2020
Why Your Search Experience Is Your DXP
Consumers today expect experiences that are consistent across every touchpoint. According to Salesforce, 76% of customers now report that it’s easier than ever to take […]
19 Feb, 2020
