If there’s one thing we can say with certainty about the past two years, it’s that consumer behaviour changed significantly throughout the pandemic. From the […]
1 Mar, 2022
Americans quit their jobs at record rates through 2021: 4 million in April, 4.2 million in October, 4.5 million in November. All told, 47.4 million people […]
24 Feb, 2022
It’s no secret: we certainly like to talk about how businesses can increase searches, website clicks, and deliver better results with Yext Answers. But if we talk the talk, […]
22 Feb, 2022
The average cost of a 30-second Super Bowl ad this year is a whopping $6.5 million. That means brands from Anheuser-Busch to Avocados From Mexico […]
14 Feb, 2022
Your customers have a million problems — and they need your help. Okay, a “million” is an approximation. One million annual contact requests for customer support […]
8 Feb, 2022
By now, most businesses have been preparing for the holiday season for months, and for good reason: it’s the busiest shopping period of the year, with […]
2 Dec, 2021
In August, we kicked off our series on the three waves of customer support with the first wave: task automation. We explored the various menial […]
14 Sep, 2021
We’ve all been in this situation: talking about a document, saying “oh it must be in that folder, oh wait, this email thread, or maybe […]
26 Aug, 2021
If you operate any type of online business, you’re always looking for ways to optimise your database for successful customer interactions. Between marketing and intelligent […]
2 Aug, 2021
Whether you’re new to the world of Search Engine Optimisation (SEO) or well experienced, meta tags are a regular and important part of the job. […]
29 Jul, 2021