Your customers aren’t shopping like they used to — they’re more discerning and their expectations have never been higher. This behaviour has been magnified over […]
11 Feb, 2021
Creating great customer experiences is integral to the success of direct-to-consumer (DTC) brands. It’s in their DNA: “Direct to consumer” means, well, serving customers directly […]
9 Jul, 2020
You probably know that reducing your customer churn rate — the percentage of customers who stop doing business with your company during a particular time period […]
6 Jul, 2020
As retail brands begin to inch open their doors and look around, they’re taking in a massively transformed landscape, in part because of things about […]
5 Jun, 2020
In the not-so-distant past, the retail customer journey followed a linear path to purchase that ended in a physical store. Today, the industry has evolved […]
19 Dec, 2019
In the early era of online shopping, retailers kept their online and offline channels separate, seeing these consumer behaviours as distinct. Today, we know that […]
30 Jan, 2019
Traditional retail experiences are evolving. Evolving alongside them is the degree of accuracy and specificity that consumers have come to expect when finding and engaging […]
16 Jan, 2019
Retail Week’s latest report – Spotlight on China: the future of retail – looks at how retailers can learn from the tech trends driving the country’s thriving […]
15 Nov, 2018