
The First Wave of Customer Support Automation: Task Automation
If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]
If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]
Unless you’re in the booming online grocery business (here’s looking at you, Target and Walmart), package delivery industry (and at you, parcel delivery firm DPD) […]
Few people want to visit their doctors in the midst of a pandemic — the waiting room alone can pose a transmission risk — and […]
With COVID-19-related questions clogging call centres over the past several months, more customers are turning to businesses’ websites to find information before trying to place […]
Heard about the rise of direct-to-consumer (DTC) retail brands over the past few years? It feels like you’d have to be living under a rock […]
Unless you’re LVMH and are able to convert Christian Dior, Givenchy or Guerlain perfume manufacturing factories to pump out hand sanitiser, or a 1,000-year-old mill […]
Yext, Inc. (NYSE: YEXT), the Search Experience Cloud company, today announced its collaboration with the City of South Bend, Indiana, to launch a special online […]
Yext, Inc. (NYSE: YEXT), the Search Experience Cloud company, today announced its No Wrong Answers integrated marketing campaign to help more businesses transform their websites […]
Building brand trust is of the utmost importance for businesses. It fosters loyalty with existing customers and is integral to helping win over new ones. […]
Yext, Inc. (NYSE: YEXT), the Search Experience Cloud company, today announced that it is offering for free its new site search product, Yext Answers, to […]