The First Wave of Customer Support Automation: Task Automation
If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]
31 Aug, 2021
Answers
31 Aug, 2021
Doing More With Less: How to Maximise Your Marketing Spend During Times of Uncertainty
Unless you’re in the booming online grocery business (here’s looking at you, Target and Walmart), package delivery industry (and at you, parcel delivery firm DPD) […]
15 Jul, 2020
What the Pandemic Has Taught Healthcare About a Great Patient Experience
Few people want to visit their doctors in the midst of a pandemic — the waiting room alone can pose a transmission risk — and […]
8 Jul, 2020
Yext Answers Customers Saw 88% Growth in Volume of Questions
With COVID-19-related questions clogging call centres over the past several months, more customers are turning to businesses’ websites to find information before trying to place […]
29 Jun, 2020
The 3 Biggest Challenges CPG Brands Face When Going DTC – And How to Address Them
Heard about the rise of direct-to-consumer (DTC) retail brands over the past few years? It feels like you’d have to be living under a rock […]
22 Jun, 2020
6 Things Brands Should Do When the Future Feels Especially Unpredictable
Unless you’re LVMH and are able to convert Christian Dior, Givenchy or Guerlain perfume manufacturing factories to pump out hand sanitiser, or a 1,000-year-old mill […]
11 May, 2020
Uncategorised
Yext and City of South Bend Launch Online Job Board to Help Unemployed Residents Impacted by COVID-19
Yext, Inc. (NYSE: YEXT), the Search Experience Cloud company, today announced its collaboration with the City of South Bend, Indiana, to launch a special online […]
4 May, 2020
Uncategorised
Yext Declares War on Wrong Answers with New Integrated Marketing Campaign
Yext, Inc. (NYSE: YEXT), the Search Experience Cloud company, today announced its No Wrong Answers integrated marketing campaign to help more businesses transform their websites […]
20 Apr, 2020
3 Moments That Make or Break a Customer’s Trust in a Brand
Building brand trust is of the utmost importance for businesses. It fosters loyalty with existing customers and is integral to helping win over new ones. […]
6 Apr, 2020
Uncategorised
Yext Offers Answers Product for Free to Help Brands Deliver Accurate and Timely Information about COVID-19
Yext, Inc. (NYSE: YEXT), the Search Experience Cloud company, today announced that it is offering for free its new site search product, Yext Answers, to […]
12 Mar, 2020