In today’s increasingly digital world, search has never been more important. But while the realm of consumer search has innovated over time, site search has […]
29 Jun, 2021
Quick: what’s changed in technology in the last twenty-five years? The (obvious) answer is: pretty much everything. From cell phones, to email, to that ear-splitting […]
8 Jun, 2021
When the world went digital-only in 2020, businesses faced a deluge of questions online. From queries about COVID-19 protocols to how to handle no-contact returns, […]
3 Jun, 2021
Your Website Is Pretty, But Is It Smart? A website redesign is a great way to elevate your brand, but fresh design with stale navigation […]
26 Mar, 2021
The digital transformation has been underway for some time, but last year the COVID-19 pandemic accelerated it with warp speed. As we look at the […]
19 Feb, 2021
When was the last time you looked something up in an encyclopedia? It’s probably been quite a while (if you’re even old enough to have […]
18 Feb, 2021
We recently wrote about the importance of having a website that is functional, not just well designed. If you’ve done the work to ensure your […]
4 Sep, 2020
Back in February — a lifetime ago, when sports were still a thing — we published a post outlining how only one brand website out […]
6 Aug, 2020
With COVID-19-related questions clogging call centres over the past several months, more customers are turning to businesses’ websites to find information before trying to place […]
29 Jun, 2020
Dialling in to a customer call centre is not exactly anyone’s idea of fun. Contact centre horror stories have long been a staple of dinner […]
25 Jun, 2020