Your Website is Pretty, But Is It Smart?
Your Website Is Pretty, But Is It Smart? A website redesign is a great way to elevate your brand, but fresh design with stale navigation […]
26 Mar, 2021
Site Search
26 Mar, 2021
The State of the Industry: What You Need to Know to Be Digital Best in 2021
The digital transformation has been underway for some time, but last year the COVID-19 pandemic accelerated it with warp speed. As we look at the […]
19 Feb, 2021
Extractive QA: The Next Big Thing in Search
When was the last time you looked something up in an encyclopedia? It’s probably been quite a while (if you’re even old enough to have […]
18 Feb, 2021
How to Redesign Your Website to Deliver Answers And Drive Conversions
We recently wrote about the importance of having a website that is functional, not just well designed. If you’ve done the work to ensure your […]
4 Sep, 2020
How Your Brand Can Avoid Common Site Search Failures
Back in February — a lifetime ago, when sports were still a thing — we published a post outlining how only one brand website out […]
6 Aug, 2020
Yext Answers Customers Saw 88% Growth in Volume of Questions
With COVID-19-related questions clogging call centres over the past several months, more customers are turning to businesses’ websites to find information before trying to place […]
29 Jun, 2020
The Death of the Call Centre and The Future of Customer Service
Dialling in to a customer call centre is not exactly anyone’s idea of fun. Contact centre horror stories have long been a staple of dinner […]
25 Jun, 2020
Why Search Is the Most Important Part of Your Website Redesign
When you think about a website redesign, what comes to mind? If you’re like most people, you might be envisioning a revitalised look and feel […]
15 Jun, 2020
Why You Need Site Search in Your Martech Stack
From the internet’s earliest days, websites have had site search, the ability to access information and data internal to a website from a search function […]
2 Mar, 2020
The Real Cost of a Poor Site Search Experience
As consumers increasingly expect direct answers — both from search engines and from your website — creating a robust first-party search experience is highly valuable. Customers […]
9 Oct, 2019