How to Redesign Your Website to Deliver Answers And Drive Conversions
We recently wrote about the importance of having a website that is functional, not just well designed. If you’ve done the work to ensure your […]
4 Sep, 2020
Site Search
4 Sep, 2020
How Your Brand Can Avoid Common Site Search Failures
Back in February — a lifetime ago, when sports were still a thing — we published a post outlining how only one brand website out […]
6 Aug, 2020
Yext Answers Customers Saw 88% Growth in Volume of Questions
With COVID-19-related questions clogging call centres over the past several months, more customers are turning to businesses’ websites to find information before trying to place […]
29 Jun, 2020
The Death of the Call Centre and The Future of Customer Service
Dialling in to a customer call centre is not exactly anyone’s idea of fun. Contact centre horror stories have long been a staple of dinner […]
25 Jun, 2020
Why Search Is the Most Important Part of Your Website Redesign
When you think about a website redesign, what comes to mind? If you’re like most people, you might be envisioning a revitalised look and feel […]
15 Jun, 2020
Why You Need Site Search in Your Martech Stack
From the internet’s earliest days, websites have had site search, the ability to access information and data internal to a website from a search function […]
2 Mar, 2020
The Real Cost of a Poor Site Search Experience
As consumers increasingly expect direct answers — both from search engines and from your website — creating a robust first-party search experience is highly valuable. Customers […]
9 Oct, 2019
How to Optimise for High-Intent Searches — On Your Own Website
Consumers have been re-trained by AI-powered search engines to expect direct answers to their most specific questions, no matter where they search. And their expectations […]
7 Oct, 2019
Customers Today Expect More From Site Search. Here’s How Your Brand Can Deliver
With the rise of voice assistants and chatbots, combined with the introduction of conversational search, we’re witnessing a fundamental shift in consumer search behaviour. Because […]
30 Sep, 2019
What Is Site Search — And Why Does It Matter to Your Business?
If you’ve ever typed a word or phrase into a website’s search bar, you know what site search is. Simply put, site search is the […]
26 Sep, 2019
