The First Wave of Customer Support Automation: Task Automation
If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]
31 Aug, 2021
Industry insights
31 Aug, 2021
The Proliferation of Content and Its Impact on Your Customers
We’ve all been in this situation: talking about a document, saying “oh it must be in that folder, oh wait, this email thread, or maybe […]
26 Aug, 2021
Why customer support is a brand issue
If you’re a marketer, maybe you can relate to the following situation. You’ve poured your heart and soul into a campaign: from research, ideation, creative […]
4 Aug, 2021
What is Search as a Service and Why Should You Use it?
If you operate any type of online business, you’re always looking for ways to optimise your database for successful customer interactions. Between marketing and intelligent […]
2 Aug, 2021
World Record or False Start? Here’s how the brands behind the Games’ best ads actually deliver for potential customers
As the world slowly reopens, the 2020 Olympic Games in Tokyo are both a reminder that we’re making progress (the Games are actually happening), but […]
30 Jul, 2021
Meta Tags 101: How They Work and Why They Matter
Whether you’re new to the world of Search Engine Optimisation (SEO) or well experienced, meta tags are a regular and important part of the job. […]
29 Jul, 2021
Behind the urgent need for modern customer support solutions in ecommerce
The past year and a half has been a transformative period for retailers. There’s no need to belabour all the unprecedented challenges that the pandemic […]
Ecommerce Site Search: Creating A Competitive Edge
We can get a lot done through the convenience of digital platforms these days. From scheduling a yoga class to visiting with grandma a few […]
27 Jul, 2021
How to Use Reputation Management to Build Better Customer Relationships
Online reviews have emerged as one of the most important aspects of digital marketing and reputation management, across nearly every consumer-facing industry from food services […]
22 Jul, 2021
What Are Search Parameters? Attributes, Rankings, And Methods
Have you ever wondered how search engines like Google determine which pages are at the top of the list when you search for something? If […]
20 Jul, 2021