
Why Customer Service Is Important – the Key to Retaining Customers
For many companies, customer service is an afterthought. The focus needs to be on delivering a great product or service, but your business is made […]
For many companies, customer service is an afterthought. The focus needs to be on delivering a great product or service, but your business is made […]
Chatbots have sprung into the mainstream. In the past, they were simplistic recognise-and-return systems that would ask for specific entries from the user, and return […]
Customers have important questions and are put off when they have to deal with being on hold for hours, waiting for the next available representative. […]
If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]
We’ve all been in this situation: talking about a document, saying “oh it must be in that folder, oh wait, this email thread, or maybe […]
If you’re a marketer, maybe you can relate to the following situation. You’ve poured your heart and soul into a campaign: from research, ideation, creative […]
If you operate any type of online business, you’re always looking for ways to optimise your database for successful customer interactions. Between marketing and intelligent […]
As the world slowly reopens, the 2020 Olympic Games in Tokyo are both a reminder that we’re making progress (the Games are actually happening), but […]
Whether you’re new to the world of Search Engine Optimisation (SEO) or well experienced, meta tags are a regular and important part of the job. […]
The past year and a half has been a transformative period for retailers. There’s no need to belabour all the unprecedented challenges that the pandemic […]