Why Customer Service Is Important – the Key to Retaining Customers
For many companies, customer service is an afterthought. The focus needs to be on delivering a great product or service, but your business is made […]
13 Sep, 2021
Industry insights
13 Sep, 2021
What Is An AI Chatbot? How It Can Be Beneficial To Your Business
Chatbots have sprung into the mainstream. In the past, they were simplistic recognise-and-return systems that would ask for specific entries from the user, and return […]
Tips to Boost Operational Efficiency in Your Call Center
Customers have important questions and are put off when they have to deal with being on hold for hours, waiting for the next available representative. […]
The First Wave of Customer Support Automation: Task Automation
If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]
31 Aug, 2021
The Proliferation of Content and Its Impact on Your Customers
We’ve all been in this situation: talking about a document, saying “oh it must be in that folder, oh wait, this email thread, or maybe […]
26 Aug, 2021
Why customer support is a brand issue
If you’re a marketer, maybe you can relate to the following situation. You’ve poured your heart and soul into a campaign: from research, ideation, creative […]
4 Aug, 2021
What is Search as a Service and Why Should You Use it?
If you operate any type of online business, you’re always looking for ways to optimise your database for successful customer interactions. Between marketing and intelligent […]
2 Aug, 2021
World Record or False Start? Here’s how the brands behind the Games’ best ads actually deliver for potential customers
As the world slowly reopens, the 2020 Olympic Games in Tokyo are both a reminder that we’re making progress (the Games are actually happening), but […]
30 Jul, 2021
Meta Tags 101: How They Work and Why They Matter
Whether you’re new to the world of Search Engine Optimisation (SEO) or well experienced, meta tags are a regular and important part of the job. […]
29 Jul, 2021
Behind the urgent need for modern customer support solutions in ecommerce
The past year and a half has been a transformative period for retailers. There’s no need to belabour all the unprecedented challenges that the pandemic […]
