The Overlooked Importance of Customer Service Representatives
When mapping out your business objective, it can be easy to put customer service lower on the totem pole. Growth tends to be a sexier […]
19 Jul, 2021
Industry insights
19 Jul, 2021
10 tips for Managing a SAAS Customer Service Department
No product is perfect and software is no exception. Those imperfections are what makes customer support necessary and essential. Together, software and support is a […]
8 Jul, 2021
Diminishing Custom and Brand Trust: The State of Site Search in Europe
In today’s increasingly digital world, search has never been more important. But while the realm of consumer search has innovated over time, site search has […]
29 Jun, 2021
How our support team decreased our average customer wait time by nearly 80% — in under three months
“Customer Success” is one of the most straightforwardly named business functions. You want your customers to succeed. Straightforward — but not always easy. When I […]
23 Jun, 2021
Yext Launches New Podcast, Yext Talks: The Next Wave
Yext, Inc. (NYSE: YEXT), the Answers Search Company, has unveiled a new podcast as part of its Yext Talks content platform. The first season, titled […]
24 May, 2021
Marketing Leaders discuss getting #Back2Biz as the UK starts to reopen
On Thursday 22nd of April, Yext hosted a virtual breakfast briefing to support brands with their strategy for getting back to business as the UK […]
30 Apr, 2021
Your Website is Pretty, But Is It Smart?
Your Website Is Pretty, But Is It Smart? A website redesign is a great way to elevate your brand, but fresh design with stale navigation […]
26 Mar, 2021
The Next Big Thing in Customer Delight
Every day, marketers set out to deliver the perfect ad on the perfect platform at the perfect time. We like to call that personalisation, but […]
8 Mar, 2021
Google’s Latest API Update: More Hours
On 25 February 2021, Google launched version 4.9 of its Google My Business (GMB) API. This update includes support for additional hours types. More Hours […]
3 Mar, 2021
The State of the Industry: What You Need to Know to Be Digital Best in 2021
The digital transformation has been underway for some time, but last year the COVID-19 pandemic accelerated it with warp speed. As we look at the […]
19 Feb, 2021