How Including A Q & A Section On Your Website Will Help You Retain Customers
A Q & A section may sound like a trivial part of your website, but it brings a lot more value than first meets the […]
18 Jan, 2022
Industry insights
18 Jan, 2022
Faceted Guide: Enriching Search Query Responses
Optimising the user’s experience on your website is paramount when it comes to increasing your successful conversions. One of the biggest roadblocks a web page […]
Your Guide To Consumer Search: Meeting The Demands Of Your Customers
With the abundance of options available to consumers these days, it’s the attention to detail that people remember most. Our expectations are higher. We’re all craving convenience, […]
16 Dec, 2021
How Site Search Allows for Better User Experience
“User experience” has become a trending topic, and for a good reason: the experience people have with your business will directly affect your reputation and […]
14 Dec, 2021
How To Get Ahead of the Cloud Migration Conversation
Nobody likes moving. The process of tearing down existing setups, sorting through your things, and setting up in a new place is daunting. But then […]
10 Nov, 2021
The Third Wave of Customer Support: AI Search and Natural Language Automation
Earlier this month, we continued our three waves of customer support series with the second wave: workflows. We explored how this wave of automation is […]
21 Sep, 2021
The Second Wave of Customer Support: Workflow Automation
In August, we kicked off our series on the three waves of customer support with the first wave: task automation. We explored the various menial […]
14 Sep, 2021
Why Customer Service Is Important – the Key to Retaining Customers
For many companies, customer service is an afterthought. The focus needs to be on delivering a great product or service, but your business is made […]
13 Sep, 2021
What Is An AI Chatbot? How It Can Be Beneficial To Your Business
Chatbots have sprung into the mainstream. In the past, they were simplistic recognise-and-return systems that would ask for specific entries from the user, and return […]
Tips to Boost Operational Efficiency in Your Call Center
Customers have important questions and are put off when they have to deal with being on hold for hours, waiting for the next available representative. […]