How to Beat the High Cost of Customer Questions
The spread of COVID-19 has changed almost every facet of consumer life over the past few months. With store closures, supply shortages, delivery delays and […]
19 May, 2020
Industry insights
19 May, 2020
Uncertainty, Worry, Doubt: How Unstable Times Affect Consumer Choices
When a late-night TV host made a joke based on a news article about an upcoming (and, as it turned out, nonexistent) toilet paper shortage, […]
14 May, 2020
6 Things Brands Should Do When the Future Feels Especially Unpredictable
Unless you’re LVMH and are able to convert Christian Dior, Givenchy or Guerlain perfume manufacturing factories to pump out hand sanitiser, or a 1,000-year-old mill […]
11 May, 2020
Yext Releases COVID-19 UK and Global Search and Engagement Report with Interactive Data Hub
The company is providing a current view into the changing consumer search trends across industries around the world due to the global pandemic. The report […]
14 Apr, 2020
3 Moments That Make or Break a Customer’s Trust in a Brand
Building brand trust is of the utmost importance for businesses. It fosters loyalty with existing customers and is integral to helping win over new ones. […]
6 Apr, 2020
Delivering Important Information in a Moment of Crisis: How Will Your Brand Respond?
It’s hard to be prepared for moments like the one we are facing right now. Fear about the spread of the COVID-19 coronavirus is abundant, […]
24 Mar, 2020
3 Ways People Build Trust That Brands Should Borrow
All healthy relationships depend on trust. That includes the relationship between a brand and its customers — both loyal and would-be. But in 2020, this […]
26 Feb, 2020
Why Your Search Experience Is Your DXP
Consumers today expect experiences that are consistent across every touchpoint. According to Salesforce, 76% of customers now report that it’s easier than ever to take […]
19 Feb, 2020
4 Major Mistakes to Avoid in Building Your Martech Stack
There are now more than 7,040 martech solutions on the market — up from just 150 solutions less than a decade ago. If you were […]
12 Feb, 2020
Shoppers Move Away From Traditional High Street to Local, Trendier Alternatives
LONDON, 28 November 2019 – New data from Yext, the Search Experience Cloud company, shows consumers are swapping traditional main shopping areas for local retailers […]
28 Nov, 2019
