If there’s one thing we can say with certainty about the past two years, it’s that consumer behaviour changed significantly throughout the pandemic. From the […]
1 Mar, 2022
Americans quit their jobs at record rates through 2021: 4 million in April, 4.2 million in October, 4.5 million in November. All told, 47.4 million people […]
24 Feb, 2022
The average cost of a 30-second Super Bowl ad this year is a whopping $6.5 million. That means brands from Anheuser-Busch to Avocados From Mexico […]
14 Feb, 2022
A Q & A section may sound like a trivial part of your website, but it brings a lot more value than first meets the […]
18 Jan, 2022
Optimising the user’s experience on your website is paramount when it comes to increasing your successful conversions. One of the biggest roadblocks a web page […]
With the abundance of options available to consumers these days, it’s the attention to detail that people remember most. Our expectations are higher. We’re all craving convenience, […]
16 Dec, 2021
“User experience” has become a trending topic, and for a good reason: the experience people have with your business will directly affect your reputation and […]
14 Dec, 2021
Nobody likes moving. The process of tearing down existing setups, sorting through your things, and setting up in a new place is daunting. But then […]
10 Nov, 2021
Earlier this month, we continued our three waves of customer support series with the second wave: workflows. We explored how this wave of automation is […]
21 Sep, 2021
In August, we kicked off our series on the three waves of customer support with the first wave: task automation. We explored the various menial […]
14 Sep, 2021