As customers have got more tech-savvy and less patient, a new aspect of customer service has emerged: self-service. As many as 81% of customers (source: Harvard Business Review) […]
20 Jul, 2022
The benefits of recommending relevant alternatives when your search turns up empty-handed include happier, more loyal customers, and the chance to push your products. People […]
14 Jul, 2022
Delivering exceptional customer service is even more critical in an economic downturn. In order to survive, businesses must prioritise tools that both reduce costs and […]
12 Jul, 2022
What if your website had a built-in function where customers who are ready to buy could tell you exactly what they want and be directed […]
7 Jul, 2022
By Joe Jorczak Customer service jobs are difficult, and that’s putting it mildly. They’re so challenging, in fact, that support agents are leaving (or […]
2 Jul, 2022
By Joe Jorczak Between supply chain disruptions and skyrocketing ticket volume, being a customer service agent has never been more difficult. What was originally […]
25 Jun, 2022
If you’re running a business in 2022, you probably know that your online presence matters. How much? Well, at least 76 percent of consumers look […]
16 Jun, 2022
The pandemic has changed consumer behaviour for good, including the importance of reviews when selecting a healthcare provider. In fact, we’ve seen a staggering 132% […]
31 May, 2022
Business listings receive 2.7x more views than a brand’s owned website. Are you in control of them? If you own a local business, or […]
25 May, 2022
Brands today have more opportunities to engage with customers than ever before. When you align your messaging across all these channels, you can create an […]
21 May, 2022