
How does Website Search impact Customer Experience? We share our key findings
The ability to access information on a multitude of topics has been one of the greatest advantages of the internet. Since the dawn of the […]
Dec 10, 2021The ability to access information on a multitude of topics has been one of the greatest advantages of the internet. Since the dawn of the […]
Dec 10, 2021By now, most businesses have been preparing for the holiday season for months, and for good reason: it’s the busiest shopping period of the year, with […]
Dec 2, 2021Nobody likes moving. The process of tearing down existing setups, sorting through your things, and setting up in a new place is daunting. But then […]
Nov 10, 2021Earlier this month, we continued our three waves of customer support series with the second wave: workflows. We explored how this wave of automation is […]
Sep 21, 2021In August, we kicked off our series on the three waves of customer support with the first wave: task automation. We explored the various menial […]
Sep 14, 2021For many companies, customer service is an afterthought. The focus needs to be on delivering a great product or service, but your business is made […]
Sep 13, 2021Chatbots have sprung into the mainstream. In the past, they were simplistic recognise-and-return systems that would ask for specific entries from the user, and return […]
Sep 13, 2021Customers have important questions and are put off when they have to deal with being on hold for hours, waiting for the next available representative. […]
Sep 13, 2021If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]
Aug 31, 2021We’ve all been in this situation: talking about a document, saying “oh it must be in that folder, oh wait, this email thread, or maybe […]
Aug 26, 2021