How does Website Search impact Customer Experience? We share our key findings
The ability to access information on a multitude of topics has been one of the greatest advantages of the internet. Since the dawn of the […]
Dec 10, 2021Yext
‘Tis The Season of Search: What It Means For Your Business
By now, most businesses have been preparing for the holiday season for months, and for good reason: it’s the busiest shopping period of the year, with […]
Dec 2, 2021
How To Get Ahead of the Cloud Migration Conversation
Nobody likes moving. The process of tearing down existing setups, sorting through your things, and setting up in a new place is daunting. But then […]
Nov 10, 2021
The Third Wave of Customer Support: AI Search and Natural Language Automation
Earlier this month, we continued our three waves of customer support series with the second wave: workflows. We explored how this wave of automation is […]
Sep 21, 2021
The Second Wave of Customer Support: Workflow Automation
In August, we kicked off our series on the three waves of customer support with the first wave: task automation. We explored the various menial […]
Sep 14, 2021
Why Customer Service Is Important – the Key to Retaining Customers
For many companies, customer service is an afterthought. The focus needs to be on delivering a great product or service, but your business is made […]
Sep 13, 2021
What Is An AI Chatbot? How It Can Be Beneficial To Your Business
Chatbots have sprung into the mainstream. In the past, they were simplistic recognise-and-return systems that would ask for specific entries from the user, and return […]
Sep 13, 2021
Tips to Boost Operational Efficiency in Your Call Center
Customers have important questions and are put off when they have to deal with being on hold for hours, waiting for the next available representative. […]
Sep 13, 2021
The First Wave of Customer Support Automation: Task Automation
If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]
Aug 31, 2021
The Proliferation of Content and Its Impact on Your Customers
We’ve all been in this situation: talking about a document, saying “oh it must be in that folder, oh wait, this email thread, or maybe […]
Aug 26, 2021