How Ratings and Reviews Impact Search
Reviews have always been important to the customer experience. Customers are more likely to trust businesses that have positive reviews, and around 89% say they […]
Aug 8, 2022Yext
Customers Want to Help Themselves: Here’s How to Make it Easier For Them
As customers have got more tech-savvy and less patient, a new aspect of customer service has emerged: self-service. As many as 81% of customers (source: Harvard Business Review) […]
Jul 20, 2022
How Showing ‘Relevant Alternatives’ in Search Can Rev Up Your Revenue
The benefits of recommending relevant alternatives when your search turns up empty-handed include happier, more loyal customers, and the chance to push your products. People […]
Jul 14, 2022
How Customer Support Solutions Can Help Recession-Proof your Business
Delivering exceptional customer service is even more critical in an economic downturn. In order to survive, businesses must prioritise tools that both reduce costs and […]
Jul 12, 2022
How to Use Search To Increase Conversion On Your Site
What if your website had a built-in function where customers who are ready to buy could tell you exactly what they want and be directed […]
Jul 7, 2022
Supporting your support team: Three ways to rescue your agents
By Joe Jorczak Customer service jobs are difficult, and that’s putting it mildly. They’re so challenging, in fact, that support agents are leaving (or […]
Jul 2, 2022
Your Agents Need A Lifeline. Here’s How to Help.
By Joe Jorczak Between supply chain disruptions and skyrocketing ticket volume, being a customer service agent has never been more difficult. What was originally […]
Jun 25, 2022
Which Matters More: Your Listings Or Your Website?
If you’re running a business in 2022, you probably know that your online presence matters. How much? Well, at least 76 percent of consumers look […]
Jun 16, 2022
How Healthcare Reviews Impact Your SEO
The pandemic has changed consumer behaviour for good, including the importance of reviews when selecting a healthcare provider. In fact, we’ve seen a staggering 132% […]
May 31, 2022
Optimise for Local Search by Managing Your Business Listings
Business listings receive 2.7x more views than a brand’s owned website. Are you in control of them? If you own a local business, or […]
May 25, 2022