How Including A Q & A Section On Your Website Will Help You Retain Customers
A Q & A section may sound like a trivial part of your website, but it brings a lot more value than first meets the […]
Jan 18, 2022Yext
Faceted Guide: Enriching Search Query Responses
Optimising the user’s experience on your website is paramount when it comes to increasing your successful conversions. One of the biggest roadblocks a web page […]
Jan 18, 2022
Your Guide To Consumer Search: Meeting The Demands Of Your Customers
With the abundance of options available to consumers these days, it’s the attention to detail that people remember most. Our expectations are higher. We’re all craving convenience, […]
Dec 16, 2021
How Site Search Allows for Better User Experience
“User experience” has become a trending topic, and for a good reason: the experience people have with your business will directly affect your reputation and […]
Dec 14, 2021
How does Website Search impact Customer Experience? We share our key findings
The ability to access information on a multitude of topics has been one of the greatest advantages of the internet. Since the dawn of the […]
Dec 10, 2021
‘Tis The Season of Search: What It Means For Your Business
By now, most businesses have been preparing for the holiday season for months, and for good reason: it’s the busiest shopping period of the year, with […]
Dec 2, 2021
How To Get Ahead of the Cloud Migration Conversation
Nobody likes moving. The process of tearing down existing setups, sorting through your things, and setting up in a new place is daunting. But then […]
Nov 10, 2021
The Third Wave of Customer Support: AI Search and Natural Language Automation
Earlier this month, we continued our three waves of customer support series with the second wave: workflows. We explored how this wave of automation is […]
Sep 21, 2021
The Second Wave of Customer Support: Workflow Automation
In August, we kicked off our series on the three waves of customer support with the first wave: task automation. We explored the various menial […]
Sep 14, 2021
Why Customer Service Is Important – the Key to Retaining Customers
For many companies, customer service is an afterthought. The focus needs to be on delivering a great product or service, but your business is made […]
Sep 13, 2021