Yext

The First Wave of Customer Support Automation: Task Automation

If you work in customer service, you know that time is of the essence — and every minute your customers spend waiting for help is one […]

Yext Aug 31, 2021

The Proliferation of Content and Its Impact on Your Customers

We’ve all been in this situation: talking about a document, saying “oh it must be in that folder, oh wait, this email thread, or maybe […]

Yext Aug 26, 2021

Google Local Posting for Chain Businesses

Enterprise businesses can now leverage Google Local Posting through the Yext platform! Google has updated guidelines to allow “chain” businesses (10+ locations) access to Local […]

Yext Aug 9, 2021

How to Reimagine Customer Support Online with Fred Sirieix: Recording Available Now

On Wednesday the 14th of July, Yext hosted The Future of Customer Support, featuring none other than Fred Sirieix. Famed maître d’hôtel, lauded television presenter […]

Yext Aug 6, 2021

Why customer support is a brand issue

If you’re a marketer, maybe you can relate to the following situation. You’ve poured your heart and soul into a campaign: from research, ideation, creative […]

Yext Aug 4, 2021

What is Search as a Service and Why Should You Use it?

If you operate any type of online business, you’re always looking for ways to optimise your database for successful customer interactions. Between marketing and intelligent […]

Yext Aug 2, 2021

World Record or False Start? Here’s how the brands behind the Games’ best ads actually deliver for potential customers

As the world slowly reopens, the 2020 Olympic Games in Tokyo are both a reminder that we’re making progress (the Games are actually happening), but […]

Yext Jul 30, 2021