Yext hires CIO to enable global scaling

Christopher Nelson Yext CIO

Yext has hired Christopher Nelson as Chief Information Officer. The experienced Cloud-first information technology executive will be responsible for the IT applications, security and infrastructure powering Yext’s industry-leading Location Cloud platform around the world.

“Location Data Management was a new field only a few years ago but it has emerged as a critical investment for businesses across all industries,” said Nelson. “I’m looking forward to building the team and technology to scale globally and meet this rising demand.”

Nelson, who previously served as Senior Director, IT Business Applications for machine data management platform Splunk, specializes in enabling fast-growing technology companies to scale. Before his time at Splunk, Nelson designed and built IT organisations, application delivery and business processes for many Fortune 500 clients as founding member of the SaaS Practice at Accenture.

“Christopher’s expertise will be critical as we scale to put business on the map worldwide,” said Tom Dixon, Chief Operating Officer at Yext. “He’ll play a key role in our growth and we’re delighted to welcome him to the team.”

Nelson earned his BSc from the University of California, San Diego in Cognitive Science and Human Computer Interaction with a minor in Computer Science and Engineering.

The hire comes at a pivotal moment for Yext, as the company has recently opened its London office and announced several integrations with business directories across Europe as well as with tech giants Google, Snapchat and Uber.

Yext Spring ’20 Product Release Now Available for Early Access

Yext, Inc. (NYSE: YEXT), the Search Experience Cloud company, today announced the availability of its Spring ’20 Product Release for early access. The release introduces several enhancements to the Yext platform, including a new way to view suggestions to brand data, more visibility into the source of digital conversions, and customisable leaderboards, that will enable businesses to further optimise their knowledge graphs and search experiences.

“With today’s release, the Yext Search Experience Cloud is more powerful than ever before,” said Marc Ferrentino, Chief Strategy Officer of Yext. “Our Spring ’20 enhancements further enable businesses not just to meet intent at every step of the customer journey, but to better understand the customer journey in a way that informs their business decisions.”

The Spring ’20 Product Release includes the following features: 

  • New Suggestions Experience: A business’s knowledge graph, the brain-like database that structures and stores millions of brand facts, must evolve over time to provide the best possible answers to consumer search queries. With the new Suggestions feature, Yext clients have a new way to view, filter, and take action on suggestions from consumers and their own employees to improve the data in their knowledge graphs.
  • Vertical Intents: From retailers emphasising products to restaurants highlighting menu items, different businesses may want to prioritise the order of information appearing in their site search results. The new Vertical Intents feature of Yext Answers grants clients increased flexibility to choose what sections are featured in their site search results, depending on the query.
  • Custom Page Markup: Businesses with Yext Pages can now add custom markup to webpages they build for any entity types, such as jobs or special offers. By applying markup to their webpages, businesses can help search engines better understand their facts and improve their eligibility for rich search results.
  • Conversion Tracking Updates: Expanding on the previously released Conversion Tracking feature, the Spring ’20 Product Release allows Yext clients to identify the original source of their conversions, whether they occurred on the business’s website, listings, or another platform, to improve understanding of how customers find their business.
  • Leaderboards: Yext clients can now better understand how their individual business locations, professionals, events, or geographies perform with customisable Leaderboards inside Yext Analytics. From location leaderboards ranked by clicks to country leaderboards ranked by conversions, businesses can choose the metrics that matter to them to identify areas for focus and improvement.

For more information about the Spring ’20 Product Release, visit the Release Notes.

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