International Women’s Day 2022: Together we can #BreakTheBias
Every year on International Women’s Day, the world pauses to remember the women of the world. The global day marks a call to action for […]
7 Mar, 2022
Blog
7 Mar, 2022
No Cookies? No Problem: How ‘Digital Agility’ Can Help Marketers Meet Customers Where They Are In 2022
If there’s one thing we can say with certainty about the past two years, it’s that consumer behaviour changed significantly throughout the pandemic. From the […]
1 Mar, 2022
The Great Resignation Hit Support Agents Hard — So How Can You Help?
Americans quit their jobs at record rates through 2021: 4 million in April, 4.2 million in October, 4.5 million in November. All told, 47.4 million people […]
24 Feb, 2022
Walking the Walk: What You Can Learn from Yext’s Usage of… Yext
It’s no secret: we certainly like to talk about how businesses can increase searches, website clicks, and deliver better results with Yext Answers. But if we talk the talk, […]
22 Feb, 2022
A $6 Million Dollar Fumble? Watch What Happens When Top Super Bowl Advertisers Can’t Answer Questions With Their Own Website Search
The average cost of a 30-second Super Bowl ad this year is a whopping $6.5 million. That means brands from Anheuser-Busch to Avocados From Mexico […]
14 Feb, 2022
Research Suggests that Modern Site Search Can Deflect 27% More Tickets Than Past Solutions
Your customers have a million problems — and they need your help. Okay, a “million” is an approximation. One million annual contact requests for customer support […]
8 Feb, 2022
How Including A Q & A Section On Your Website Will Help You Retain Customers
A Q & A section may sound like a trivial part of your website, but it brings a lot more value than first meets the […]
18 Jan, 2022
Faceted Guide: Enriching Search Query Responses
Optimising the user’s experience on your website is paramount when it comes to increasing your successful conversions. One of the biggest roadblocks a web page […]
Your Guide To Consumer Search: Meeting The Demands Of Your Customers
With the abundance of options available to consumers these days, it’s the attention to detail that people remember most. Our expectations are higher. We’re all craving convenience, […]
16 Dec, 2021
How Site Search Allows for Better User Experience
“User experience” has become a trending topic, and for a good reason: the experience people have with your business will directly affect your reputation and […]
14 Dec, 2021