Mary Fratto Rowe
Chief Customer Officer
Mary Fratto Rowe is Yext’s Chief Customer Officer. She is responsible for leading the company’s customer success and professional services organisation.
Mary brings over 30 years of leadership experience. Before Yext, she transformed the customer experience in various leadership roles at Salesforce, most recently serving as Senior Vice President of Customer Success. At Salesforce, she oversaw more than 1,300 people and more than 1,000 global implementations, working directly with the company’s largest and most complex customers. She was the Technology Executive for Bank of America’s Private Bank and worked at Accenture for nearly 17 years, including as a Partner in the Financial Services industry group.
Mary holds a B.S. in Chemical Engineering and an M.B.A. from the University of Pittsburgh. She is also currently the Vice-Chair of the New York City-based not-for-profit organisation, Literacy, Inc.