Yext integrates Uber API to help businesses drive customer engagement

Uber Yext

Yext technology enables customers around the world to book a ride to a store directly from the retailer’s website.

Yext today unveiled a new integration with the Uber API, which enables businesses to drive customers directly from their websites to their doorsteps. The integration also offers businesses the ability to engage with those customers by providing branded in-app experiences while they are en route.

This integration offers three unique features for businesses:

  • ‘Ride With Uber’ buttons: one-click ride-booking available directly from the business’s website, email campaigns and more.
  • Trip Branding: in the Uber app businesses can drive customers to a special offer — or other information, such as food menus or product sales — to enhance the customer experience while they’re en route.
  • Drop-off points: specify the precise drop-off point so the customer arrives at precisely the right entrance and not the mailing address or parking lot.

“Uber and Yext share the same mission — to help people go places,” said Marc Ferrentino, Yext EVP Strategy & Product. “That’s why we integrated with Uber to create a new, immersive experience where stores, restaurants and other businesses can bring consumers directly to their doors and increase customer engagement through Trip Branding. We’re closing the loop so that businesses can provide a great experience all the way from search results to checkout — which includes actually getting to the location.”

Yext’s Uber integration makes getting to a participating business more convenient, creating an incentive for customers to visit it over a nearby competitor. Restaurants can then display their menus during the ride, getting customers excited about the meal to come. Merchandise repair shops can now help their customers get heavy items right to the door thanks to precise drop-off locations for Uber drivers.

Cole Haan, the iconic American lifestyle accessories brand and retailer of premium men’s and women’s footwear and accessories, beta tested the integration to highlight their Autumn 2016 collection. And Guitar Center, the world’s largest retailer of guitars and related music equipment, piloted the beta version of the integration to help customers demo its products in store after researching online.

“We’re very excited to be one of the first companies launching the ‘Ride with Uber’ feature, which will make the Guitar Center shopping experience even more convenient for our customers,” said Jeff Wisot, Vice President of Marketing & E-commerce at Guitar Center.

“We’re using Yext’s Uber integration to be innovative in our hiring process,” said Richard Ortiz of BAYADA Home Health Care. “We can now bring job seekers directly from our website to our front door and brief them about our organisation during the ride.”

“Time will tell exactly how businesses will make this tool their own,” said Ferrentino. “We’re pleased we’ve been able to give them another adaptable tool to serve and delight their customers.”

For more information and to set up a demo today visit yext.com/uber and read more about our integration on Uber’s Developer blog here.

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